Privacy Policy
1. Introduction
Clearhold Property Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, and protect personal information when you visit our website or contact us regarding our services.
2. Information We Collect
We may collect:
- Name
- Email address
- Telephone number
- Property address
- Information provided through contact forms
- Service enquiry details
- Website usage information through cookies and analytics
3. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide quotations
- Deliver our services
- Manage customer relationships
- Improve our website
- Comply with legal obligations
4. Legal Basis for Processing
We process personal information under one or more of the following legal bases:
- Consent
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
5. Sharing Your Information
We do not sell personal information.
We may share information with:
- Professional advisers
- IT and website service providers
- Payment providers
- Government authorities where required by law
All third parties are required to protect your information.
6. Property Photography
As part of providing our cleaning and property services, we may take photographs/videos of properties before, during, and after work is completed.
These photographs may be used for:
- Assessing the condition of a property
- Recording completed work
- Quality control and staff training
- Resolving customer queries or disputes
- Preparing quotations for future work
- Use in social media content for promotion
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Maintain business records
8. Cookies
Our website may use cookies and analytics tools to improve user experience and monitor website performance.
Visitors can control cookies through their browser settings.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.
10. Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request transfer of your information
- Withdraw consent where applicable
11. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Clearhold Property Ltd
Email: info@clearholdproperty.co.uk
12. Complaints
If you are unhappy with how we handle your information, you may contact the UK’s data protection regulator:
Information Commissioner's Office (ICO)
You also have the right to lodge a complaint with the ICO.